Terms of use


Standard Terms
Introduction
By using and registering on Betsofmates.com, you accept and agree that you are entering into a legally binding agreement with Bets Of Mates Limited which incorporates the Privacy Policy and the rules for each individual game available via this website.


Reference in these Standard Terms to “Us”, “Our”, or “We” are references to Bets Of Mates Limited, a company registered in England and Wales with company number 08134816 and whose registered office is at 48 Rembrandt Avenue, Tingley, Wakefield, England, WF3 1RB and references to “you” and “your” are to you as the end user of betsofmates.com.
Bets Of Mates Limited is licensed and regulated by the Gambling Commission (licence number 000-033378-R-314909-001.)


Use of Website information
Information accessed by you on this website, including but not being limited to results, statistics, sporting data and fixture lists, odds and betting figures are for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No warranty is given as to the uninterrupted provision of such information, its accuracy nor as to results obtained through its use.


All sport wagers made with us are considered to be placed and received in the UK and all Conditions shall be governed by the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


For customers using Mobile at betsofmates.com for the placing of bets, please note that we will not be responsible for any damage or loss of data from the mobile phone that the software is installed on, and will also not be responsible for any call charges incurred whilst using the software.


By registering, you are deemed to have accepted and understood all the rules, terms and conditions displayed on this website by us.


Acceptance Procedure
We reserve the right to decline all, or part, of any bet requested.
We only accept bets made at betsofmates.com. Bets are not accepted in any other form (post, email, fax, etc.) and where received will be void - win or lose.
It is your responsibility to ensure details of their bets are correct. Once bets have been placed and their acceptance confirmed they may not be cancelled or changed by you.
Should a dispute arise, you and Bets Of Mates Limited agree that the transaction log database will be the ultimate authority in such matters.
We reserve the right to suspend a market at anytime. When a market is suspended any bets entered will be rejected. betsofmates.com also reserves the right to cease betting on any markets at any time without notice.
Bets are processed in the order they are received.
We reserve the right to close or suspend a customer's account.
No credit will be offered by any of our employees and all bets must be supported by sufficient funds in the customer account. We reserve the right to void any bet which may have inadvertently been accepted when the account did not have sufficient funds to cover the bet. Should funds be credited to a customer's account in error it is the customer's responsibility to inform us without delay. We will recover such funds by account adjustment.


Account Arbitration
The current balance and transaction history of your account may be viewed at any time. Should there be any claim or dispute arising from a past or current transactions then please contact us on 0113 262 0502 or by e-mail on info@betsofmates.com. In the event that we are unable to resolve a dispute, you can contact the Independent Betting Adjudication Service (IBAS), whose contact details are given below, and once your complaint has been submitted it will ask us to provide appropriate information. The dispute will then be placed before an independent panel of betting experts who will recommend what they believe is a fair settlement. IBAS will only deal with complaints about the bet itself and will examine disputes concerning the correct return for a bet or whether it has been correctly struck. IBAS cannot deal with complaints about service, which is a matter for our customer service team. IBAS requires that you have already had a complaint looked at by our customer services before it will adjudicate.
IBAS
PO Box 62639
London, EC3P 3AS
Tel:  +44 (0)20 7347 5883
Fax: + 44 (0)20 7347 5882
email: adjudication@ibas-uk.co.uk
website: www.ibas-uk.com


Opening Your Account
All applicants must be over 18 years of age to place a bet or register at Betsofmates.com. Under age gambling is a criminal offence. By agreeing to these Terms and Conditions, you authorise us and our third party partners who make available games on this website to check the details you provide when registering with Betsofmates.com or changing your player account details. This may include supplying the details that you have provided to authorised credit reference agencies. In particular we may verify that you are 18 years old or over, that you are resident in the country you say you are a resident in and/or that you are the owner of the sums that you deposit in your player account. To help us combat fraud efficiently, in certain circumstances we may ask you to provide physical copies of your personal identification documents in order to verify your registration details. We will not allow withdrawal of winnings until age verification has been successfully completed to our satisfaction. In any event, if we have not been able to verify your age within 72 hours of you registering with us and depositing your money in your player account, then your player account will be frozen and no further gambling activity will be permitted until age verification has been successfully completed. If age verification reveals that you are not 18 years old or over, then all deposits will be returned to you, no winnings will be paid and your player account will be closed.


A record of age verification search may be retained and this information may be used in the future by other companies within the Bets Of Mates Limited group of companies or our third party partners who assist in the age verification process and their affiliates. Any such company shall be fully aware of its obligations to keep your details confidential as required by data protection legislation and will always act in accordance with these provisions. For further information about the collection and use of your personal information, please refer to our Privacy Policy.
All information supplied when registering with the site MUST be accurate and complete in all respects. In particular if using a credit or debit card, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the account will be suspended. Where an account is suspended, customers should contact Customer Services. All bets that are placed prior to an account being suspended will stand win or lose.
Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account.
Customers are asked to keep their registration details up to date. This, and your account information, may be amended in the personal section of the website. If you require any assistance please contact us.
Please note that cardholder details and any other sensitive data should never be sent to us by unencrypted email.
We allow all our customers to choose their own user name and password combination. Customers are asked to keep this information secret. Bets will stand if your user name and password have been entered correctly, subject to there being sufficient funds in the account. If at any time you feel a third party is aware of your password you should change it immediately via the website. Should you forget part or all of your combination, please Contact Us.
All winnings will be credited to the customer account. Any funds/winnings credited to an account in error are not available for use, and we reserve the right to void any transactions involving such funds, either at the time or retrospectively.
We actively monitor traffic to and from this website. We reserve the right in our sole discretion to block access where evidence indicative of automated or robotic activity is found.
Should a customer include a non-runner or void selection, the bet will be settled on the remaining selections.


Third Party Gateway - Client funds
All monies deposited with us are protected in the event of our insolvency by being held in our Moneybookers account, held separately from our own business accounts.
Customers may only wager with the amount of cleared funds held in their account.
Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorised to use your payment card to complete the transaction. We will not accept bets from outside of the United Kingdom.
We shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with this website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.


Where you request a refund, we will look to refund your account within 3-5 working days.


Availability of Offers
All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, neteller etc), and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers. Offers only apply to customers who have made a real money deposit at betsofmates.com.
All free to enter offers, either offered by Bets Of Mates Limited, or in partnership with another person or organisation, are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, neteller etc), and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.
Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free entry, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bets or void any bet funded by the deposit bonus. In addition, we reserve the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account. This includes the requirement for registration and entry to free games to be undertaken using a valid email address.
Upon accepting the terms and conditions, and general rules of Bets Of Mates Limited, when playing in games operated in conjunction with another organisation, you are also accepting the terms and conditions of the offer set out by the partner organisation and the rules of the games operated by them.
All Our offers are intended for recreational players and we may in our sole discretion limit the eligibility of customers to participate in any promotion.


Data
Upon accepting the terms and conditions, and general rules of Bets Of Mates Limited, when playing in partnership games operated in conjunction with another organisation, your personal data may be shared with that partner or organisation, and you may be contacted by our third party partners regarding future offers.
Our Betting Coverage Football
We accept pooled bets for football and other special events that are advertised on this website. All such wagers are subject to the rules applicable to each sport, e.g. Football, Rugby Union, Rugby League, Cricket, Basketball etc.
Dead-Heats - where two or more selections dead heat winnings will be divided equally amongst the accounts that dead heated.
Except where specified in the betting rules for each sport, where the official result of a market is a tie and no price was quoted for that eventuality, all bets on participants involved in the tie will be void and stakes will be returned.
Unless stated otherwise within our specific rules for each sport, the result of a match or event will be determined on the day of its conclusion for betting purposes, subject to confirmation by the relevant sport's governing body. Any subsequent enquiry that may result in an overturned decision will not be recognised by us, and original settlement of bets will stand.
If the venue for a sporting event is changed, all bets placed based on the original venue will be made void and stakes refunded, unless otherwise stated.


Currency
We operate in Pounds Sterling. Our Payment Partner Moneybookers can accept payment in other currencies and convert to Pounds Sterling. Please See Moneybookers website for list of available currencies.


Claims and Disputes
We will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to Bets Of Mates Limited, on demand, all costs, charges or losses sustained or incurred by Us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal act.
We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question (ii) the price(s) or pool has been manipulated (iii) match-rigging has taken place. Evidence of the above may be based on the size, volume or pattern of bets placed with Betsofmates.com across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to us for any reason, we have the right to take that into account before making any payments to that customer.
Where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, we reserve the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.
If for any reason we are unable to validate the outcome of a particular market (eg. due to loss of live pictures), all bets will be void, unless settlement of bets is already determined.
In the absence of any independent evidence bets will be settled based on our own statistics.


Bets of Mates Sports Rules
Football
Football (“the game”) on Betsofmates.com is fairly straight forward.  Each game selected takes you to a virtual betting slip that includes your selected fixtures, and your virtual stake (£v100).  The aim is to make the most virtual money from your initial virtual stake.  The winner is the person who has the most virtual money at the cessation of all matches in your pool. 


Using the fixed odds provided you make as many selections as you want, apportioning the relevant stake to each bet.  Any virtual stake not used will be added to your virtual winnings.  The fixed odds provided are for use in “the game” only.  They are determined by algorithms owned by Bets of Mates Limited, and are only indicative of our perception of the match outcomes.  At this point in time, we cannot provide fixed odds betting, and the prices at which you deal in “the game” are for the purpose of “the game” itself and nothing more.  An example of the odds follows below;


If you backed Arsenal at 1.36 for £v20 your returns would be £v27.20 for that game alone.


All bets have to be in before kick-off. Normal time only counts (90 mins plus injury time). Extra time and penalties do not count.  


Where a game in your pool is postponed  you will be notified as soon as possible and we will delete the pool and return stakes placed to all users in that pool.


Where a game is abandoned we will take the current result state as a final result unless the match is restarted on the same calendar day.



The points displayed for each eventuality will remain the same once the event is opened until kick off and the time for betting has closed. Points will not move, even if it is perceived to be a palpable error.


Other sports
This will vary depending on the sport


Table Definitions
Tournament
Table open to all
Minimum Players:
Football – 2
Maximum Players:
No maximum
 
Private
An administrator hosts a private table. The administrator selects the event and selects a stake size for all players. The administrator then chooses the guests to play at the table, and invites these players via an email, twitter or facebook which is sent automatically from the website. Each player is sent a unique URL specific to that private table. Only players receiving this URL via email may join the private table. The number of players allowed to join the table is capped by the administrator.  The prize distribution is set by the administrator.

Minimum Players:          Football - 2
Maximum Players:         Football - 12

Public
If you decide to make your league public, the league can be joined by anybody registered on the site, and will be advertised amongst other people’s news feeds.
Bets of Mates and ambassadors of Bets of Mates will host a series of Public Leagues throughout the week.  These leagues will be supplemented by an ambassador’s blog, and will be promoted on the ambassador’s twitter and facebook pages, if applicable.  Players receiving this communication containing the unique URL can share it via social media, or email.


Football
Bets Of Mates Big Game football is a Pool Bet consisting of two or more football matches. Prizes are allocated according to the total pool size. Permutations can be entered, each line of the permutation counts as one entry to the big game.


Standard Terms
Responsible Gaming
Here at Betsofmates.com, we believe that everyone should get enjoyment and excitement from playing our games. However, we appreciate that gaming and gambling may go beyond enjoyment for a small amount of people and become a habit that could cause problems for the individual and those around them. As such, we recognise it is our responsibility to ensure that a responsible attitude towards gaming and gambling is taken and we have a number of systems and processes in place to best avoid problems occurring. Please read on to understand how Betsofmates.com is working to ensure responsible gaming.
Under Age Gambling
To play on Betsofmates.com, you must be over 18 years of age. We use a variety of tools to verify the age of our players. Any player who provides dishonest information regarding their age automatically forfeits their right to any prize. All monies staked will be returned and the appropriate authorities informed. Civil proceedings or criminal prosecution may follow.
Customer History and Balance
Customers can easily access a full history of their transactions, withdrawals and deposits with 'My Account'. A customer's balance is always available through the My Account' page.
Self-Exclusion
Betsofmates.com provides a self-exclusion facility, which enables customers to close their account or accounts for a minimum period of six months. Unless you request self-exclusion, any account that is simply 'closed' can be re-opened by the customer at any time. To use our self-exclusion option, please email us at info@betsofmates.com with details of the username for the account you have registered with us (or alternatively your full name and address) or telephone Customer Services on 0113 262 0502.


Deposit Limits
We offer the ability for our customers to limit the amount of money that they are able to deposit online into their account on either a daily or a weekly basis. These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following the request. This facility is available by contacting us by e-mail at info@betsofmates.com or by telephone on  0113 262 0502.
Filtering Systems
We recommend that parents and guardians who use a family shared computer install filtering software in order to restrict internet access to children and minors.
There are a number of other third party applications that parents or guardians can use to monitor or restrict their computer's access to the Internet, for example:



Problem Gambling
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. It may help you to keep control by remembering the following:



  1. Please try to establish limits for purchasing, wagering and losses before you commence gambling.

  2. Gambling is not advised if it interferes with your daily responsibilities.

  3. Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.

  4. Gambling is not advised if your primary aim is to recoup losses.


If you are concerned that gambling may have taken over your life (or someone else's) then the following questions may give you some guidance:



  • Have others ever criticised your gambling?

  • Have you ever lied to cover up the amount you have gambled or time you have spent doing it?

  • Do arguments, frustrations or disappointments make you want to gamble?

  • Do you gamble alone for long periods?

  • Do you stay away from work or college to gamble?

  • Do you gamble to escape from a boring or unhappy life?

  • Are you reluctant to spend 'gambling money' on anything else?

  • Have you lost interest in your family, friends or pastimes due to gambling?

  • After losing, do you feel you must try to win back your losses as soon as possible?

  • When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?

  • Do you gamble until your last penny is gone?

  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

  • Do you feel depressed or even suicidal because of your gambling?


The more 'yes' answers, the more likely a gambling problem exists. For friendly and helpful advice from trained counsellors call the GamCare helpline on 0845 6000 133. The counsellor will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and is an important first step towards dealing with the problem. The GamCare Helpline is open 7 days a week 8.00am until Midnight. You can also visit the GamCare website.


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