Customer service


Customer service is very important to us and we want to deliver a great experience whenever and however you interact with us. To enable us to report back to you we'll monitor and review verbatim comments from our customers.  The best way to contact us is via  We aim to respond to all enquiring emails within four hours.  


We'll take ownership of each enquiry, investigate it and provide a fair resolution. Throughout the process, we'll keep you informed regarding the progress of resolution. We'll learn from our interactions with customers and will work hard to identify opportunities where we can improve.


We want customers to be able to get in touch with us if they require assistance and we will provide a range of options that enable you to contact us 24/7, 364*


Don't be afraid to tweet us either.  Twitter is fast becoming the easiest form of customer service.  We're on twitter @betsofmates and don't have many friends so even a mention with a query is good to us.


*Everybody should have Christmas day off!

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